KUB is an electronic device with two (2) years limited warranty.
To report a malfunctioning problem, send an email to INFO@TOUCHLAND.CA so our technical team can assist you or troubleshoot the device following the troubleshoot guide on the app.
If after following Touchland troubleshooting steps and submitting a video of the problem the smart dispenser is having this is deemed as defective, Touchland will provide a shipping label to inspect the device in-house and repair the device.
If the Product fails to conform to this Limited Warranty during the Warranty Period, Touchland will, at its sole discretion, either (a) repair or replace any defective Product or component; or (b) accept the return of the Product and refund the money actually paid by the original purchaser for the Product.
Repair or replacement may be made with a new or refurbished product or components, at Touchland sole discretion.
This Limited Warranty does not cover the following (collectively “Ineligible Products”): Products marked as “sample” or “Not for Sale”, or sold “AS IS”; or Products that have been subject to: (a) modifications, alterations, tampering, or improper maintenance or repairs; (b) handling, storage, installation, testing, or use not in accordance with the User’s Guide or other instructions provided by Touchland; (c) abuse or misuse of the Product; (d) breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; or (e) Acts of God, including but not limited to lightning, flood, tornado, earthquake, or hurricane.
This Limited Warranty does not cover consumable parts, including batteries.